Please note that regrettably, fabric which has been cut to a particular length for a customer cannot be refunded. Please read out returns policy.
Other purchases can be returned for a refund within 14 days of the day on which the goods were received. Goods should be returned adequately packaged, and in the good condition in which they arrived.
Delivery charges will not be refunded, unless goods are found to be faulty or damaged.
PLEASE no return fabrics, as this has to be done rolled up. We let this take away from you by a carrier.
Please contact us for the procedure.
If you return goods without consultation, they cannot be refunded.
Every care is taken to ensure that fabric leaving us is in brand new, top condition. Each length of fabric is checked over thoroughly by the person who packs it for you. We ask that you check the condition of your purchase immediately on receiving it, and before using it, as we cannot accept the return of items deemed to be faulty once they have been cut or used. We understand that the occasional human error will be made, so if you do have a problem with your fabric that you would like to discuss, please contact us as soon as possible after receiving it. Please contact us immediately if you believe your purchase to be damaged or faulty on arrival.
We recommend that you do not accept delivery of an item if the exterior packaging is clearly damaged. Please ensure that we and the carrier are informed of the reason for which the item was not signed for.
Ger de Roos acts in accordance with the Distance Selling Regulations, designed to protect consumers’ rights. They cover purchases made via email and the internet, together with telephone and mail order. They only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business transactions.
